Refund Process
We may provide refunds if:
How is the information used?
(i) The order is canceled by the customer or website (Page Industries Limited) before we ship and
(ii) The returned items fulfill all criteria for return as mentioned below Prepaid and CODRefunds
a) Refunds for Prepaid Orders:
If you have paid using a credit card, a refund will be credited to your credit card account, (which will be reflected in the next statement) within 5 to 7 working days. If you have paid using a debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank’s processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues.
b) Refunds for Cash-On-Delivery (COD) Orders:
If you have returned one or more products purchased using our COD payment method, you must provide Bank Account details for a refund:
● Bank Account number
● Account-holders name
● Bank branch
● Bank name
● IFSC Code
● Order ID
● Product Name against which refund must be initiated
The amount will be refunded in the Bank account through Electronic Funds Transfer. We do not provide any cash/cheque/DD.
Except for the events as explicitly stated in this Policy, you will not be entitled to any refund.
Refund Timelines
We usually initiate eligible refunds within 7 working days after the cancellation of the order. We will keep you informed via email on the refund status. The refund to your bank or credit card account depends on your bank’s processing time.
| PAYMENT MODE | REFUND MODE | REFUND RECEIPT TIME (AFTER INITIATION) |
|---|---|---|
| Credit Card | Reverse Credit | 5 to 7 Banking Days |
| Debit Card | Credit in Bank Account | 7 t0 14 Banking Days |
| Net Banking | Credit in Bank Account | 7 to 14 Banking Days |
Return Policy
We’re not happy if you’re not happy. We are committed to providing utmost satisfaction to all the customers with superior quality products, exemplary shopping experience, and eager customer support.
Despite all our efforts, if you are unsatisfied with the product you received, please call our Customer Care Team on +91 9978149838 (Monday to Saturday, IST 10:00 AM to 7:00 PM) or write to us at info@loggerhead.in. Our team will revert to you at the earliest.
Hygiene Best Practices
To maintain hygiene for all our customers we do not accept returns due to the nature of our products.